Privacy Policy

Privacy Policy

Wespedia (“Wespedia”, “we”, “us” or “our”) is operated by TWG PROPERTY SDN BHD.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal data when you visit Wespedia.my, submit an enquiry or communicate with us.

1. Personal Data We Collect

We may collect:

  • Your name, telephone number, email address and contact details.
  • Property requirements, preferred locations, budget and financing information.
  • Information about properties you wish to buy, sell, rent or lease.
  • Information submitted through enquiry forms, WhatsApp, email, telephone calls or social media.
  • Identification, financial or transaction-related information when reasonably required to facilitate a property transaction.
  • Website usage information, including IP address, browser, device, pages visited, referring website and cookie data.
  • Any other information you voluntarily provide.

Please do not submit identification documents, bank information or other sensitive information through a general website enquiry form unless specifically requested through an appropriate channel.

2. How We Collect Personal Data

We may collect personal data:

  • Directly from you.
  • Through website forms, calls, WhatsApp, email and social media.
  • During property viewings, appointments and transactions.
  • From property owners, purchasers, tenants, landlords, developers, agencies or authorised representatives.
  • From publicly available sources and property-related platforms.
  • Automatically through cookies and similar website technologies.

If you provide personal data relating to another person, you confirm that you are authorised to do so and have informed that person about this Privacy Policy.

3. How We Use Personal Data

We may process your personal data to:

  • Respond to property enquiries.
  • Recommend and arrange property viewings.
  • Assist with buying, selling, renting, leasing or marketing property.
  • Communicate with owners, purchasers, tenants, landlords, developers and relevant professionals.
  • Prepare or facilitate offers, appointments, tenancy documents and transaction-related documentation.
  • Verify information and conduct reasonable due diligence.
  • Provide property updates, market information and marketing communications where permitted.
  • Improve our website, services and advertising.
  • Maintain business, transaction and communication records.
  • Prevent fraud, misuse and security incidents.
  • Comply with legal, regulatory and professional obligations.
  • Establish, exercise or defend legal claims.

Where required, we will obtain your consent. You may withdraw consent, subject to applicable legal and contractual restrictions.

4. Disclosure of Personal Data

Where reasonably necessary, we may disclose personal data to:

  • IQI Realty Sdn Bhd and relevant personnel.
  • Property owners, purchasers, tenants, landlords and authorised representatives.
  • Developers, co-agents and real estate agencies.
  • Lawyers, bankers, valuers, mortgage advisers, insurers and other professional advisers.
  • Government departments, regulators, law-enforcement agencies or courts.
  • Website hosting, email, cloud-storage, analytics, advertising, customer-management and IT service providers.
  • Other parties authorised by you or required for a property transaction.

We do not sell your personal data to third parties.

Some recipients may act as independent data controllers and process your information under their own privacy policies.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies for:

  • Essential website operation and security.
  • Remembering preferences.
  • Measuring website traffic and performance.
  • Understanding how visitors use the website.
  • Advertising and measuring marketing campaigns.

Where required, non-essential cookies will be used only after consent. You may reject or manage cookies through the website’s cookie controls or your browser settings. Disabling certain cookies may affect website functionality.

6. Direct Marketing

With your consent or where otherwise permitted, we may contact you about properties, services and market updates through telephone, email, WhatsApp, SMS or social media.

You may opt out at any time by using an unsubscribe option or contacting us. Transactional or service-related messages may still be sent where necessary.

7. Cross-Border Processing

Some service providers may store or process data outside Malaysia. Where personal data is transferred internationally, we will take reasonable steps to ensure that it receives protection consistent with applicable Malaysian data-protection requirements.

8. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including transaction, legal, accounting, regulatory and dispute-resolution requirements.

When personal data is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.

9. Data Security

We use reasonable administrative, technical and organisational safeguards to protect personal data against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no website, electronic transmission or storage system is completely secure. You are responsible for using secure communication methods and protecting your own devices and accounts.

Where required by law, relevant personal-data breaches will be assessed and reported to the appropriate authority and affected individuals.

10. Your Rights

Subject to applicable law, you may request to:

  • Access personal data held about you.
  • Correct inaccurate or incomplete personal data.
  • Withdraw consent to processing.
  • Prevent processing for direct-marketing purposes.
  • Restrict or object to certain processing.
  • Request data portability where applicable.
  • Make enquiries or complaints about our processing of your data.

We may require reasonable identity verification before processing a request. Certain requests may be limited where retention or processing is required by law.

11. Third-Party Websites

Our website may link to property portals, social-media platforms, messaging services or other third-party websites. We do not control their privacy or security practices. You should review their respective privacy policies before providing personal data.

12. Children’s Privacy

Our website and real estate services are not directed at children. We do not knowingly collect personal data from minors without appropriate consent from a parent or legal guardian.

13. Changes to This Policy

We may update this Privacy Policy when our practices, services or legal obligations change. The updated version will be published on this page with a revised effective date.

By submitting personal data through this website, you acknowledge that you have read and understood this Privacy Policy.